![]() Video appears distorted, stretched or compressed.Ĭheck the aspect ratio settings on the display device or scaler.Ģ. Power the player on or bring it out of standby (LEAVE_STANDBY). Verify the source setting is correct on the display, switcher, A/V receiver, or A/V processor. Use known good display to verify the cable connection and the signal from the player. Here there is video from a player during boot (called the lobby screen), but the onscreen user interface does not load without a network connection to the server. Player is not on the network or not making a connection with the server. Home-authored content which does not follow Kaleidescape guidelines might import but can fail to play back. The Kaleidescape player likely cannot communicate with the display to verify that content playback is allowed. If Kalahari plays back, then the problem is likely an HDCP issue. This film is HD but has no HDCP protection. If available, test playback of the Kalahari HD movie. Reset the player to DHCP by pressing the reset button on the back of the player, and then reconfigure the player.Ĥ. Static IP on player does not match the IP range of the serverĪ player set to a static IP address can have a blue glow indicating the player is on the same network as the server but can be on a different subnet. Open the SETTINGS > Components page in the browser interface, click the Settings button for the component, select the VIDEO tab, and make VIDEO settings changes to a supported video mode.ģ. Display does not support current player output.Ĭheck the video modes supported by the display. Use known good display to verify the cable connection and signal from the player.Ģ. HDMI cables and related components are a common source of problems. Video cables are loose or disconnectedĬheck video cable connections. Select Two-channel under Number of audio channels.ġ. Open the SETTINGS > Components page in the browser interface, click the Settings button for the player, select the AUDIO tab, and set the HDMI audio decode mode to Player decode. Setting for number of audio channels is incorrect Using optical, coaxial, or analog output when playing a movie, and HDMI audio decode mode is set to Bitstream pass-through. Verify that the zone to be controlled is the zone that is being controlled.Ģ. Some home-authored content can contain video but no audio. If using a controller with the Kaleidescape system, check controller programming and connections. Select Receiver supports for the supported sound modes.ĥ. Open the SETTINGS > Components page in the browser interface, click the Settings button for the player, select the AUDIO tab, and open advanced audio settings.Listen to audio through the HDMI connection.Open the SETTINGS > Components page in the browser interface, click the Settings button for the player, select the AUDIO tab, and set the HDMI audio decode mode to Player decode.Using optical, coaxial, or analog output when playing a movie, and HDMI audio decode mode is set to Bitstream pass-through Verify that the audio system is set to play Kaleidescape audio.ģ. Check audio cable connections and terminations.
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